PianoTerms.com ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.
Information We Collect
Personal Information
When you create a premium account or use our services, we may collect:
- Contact Information: Name, email address
- Account Information: Username, password (encrypted), subscription status
- Payment Information: Processed securely by Stripe (we don't store payment details)
- Usage Data: Translation history, preferences, feature usage for premium users
Automatically Collected Information
- Technical Data: IP address, browser type, device information
- Usage Analytics: Pages visited, time spent, interactions (with your consent)
- Cookie Data: As described in our cookie policy below
How We Use Your Information
- Service Delivery: Provide AI translation services, manage premium subscriptions
- Personalization: Remember your preferences, provide customized experiences
- Communication: Send service updates, payment confirmations, support responses
- Improvement: Analyze usage patterns to enhance our services (anonymized)
- Security: Protect against fraud, unauthorized access, and technical issues
- Legal Compliance: Meet regulatory requirements and protect legal rights
Cookie Policy
You control your cookies! Our cookie consent system lets you choose which cookies to accept.
Essential Cookies
Required for core functionality:
- Session management
- Premium account access
- Security features
- Cookie preferences
Functional Cookies
Enhance your experience:
- Language preferences
- UI customizations
- Feature settings
Analytics Cookies
Help us improve (optional):
- Google Analytics
- Usage statistics
- Performance metrics
Information Sharing
We never sell your personal information. We only share data in these limited circumstances:
Payment Processing
Stripe processes payments securely. We don't store your payment details.
AI Translation Services
Text you translate is processed by our AI providers (GPT-4, DeepSeek, Claude) but not stored by them.
Analytics (With Consent)
Google Analytics processes anonymous usage data only if you consent to analytics cookies.
Legal Requirements
We may disclose information when required by law or to protect our rights.
Data Security
Encryption: All data transmitted over HTTPS
Storage: Secure database with access controls
Passwords: Securely hashed and salted
Access: Limited to authorized personnel only
Important: No method of internet transmission is 100% secure. We implement industry-standard protections but cannot guarantee absolute security.
Your Rights (GDPR & Privacy)
Access
Request a copy of your personal data
Correction
Update incorrect personal information
Deletion
Request removal of your personal data
Portability
Export your data in a standard format
Exercise Your Rights: Contact us at privacy@pianoterms.com for any privacy-related requests.
Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete it.
International Data Transfers
Our service operates globally. Your information may be processed in countries outside your residence, including the United States and European Union. We ensure appropriate safeguards are in place for international transfers.
Data Retention
- Account Data: Retained while your account is active
- Translation History: Deleted after 90 days (or immediately for free users)
- Payment Records: Retained as required by law (typically 7 years)
- Cookie Consents: Retained for 2 years, then automatically deleted
Policy Updates
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last updated" date
- Sending email notifications for significant changes (premium users)
Your continued use of our service after changes become effective indicates your acceptance of the updated policy.